Hi,
I am Paid Only for Deposit , No activation Fees. Because that time Airtel offered Activation fees. If you have doubt check that Time all Action Numbers.
Connection taken from - Zenith Connect
Zenith Connect prop - Mr. Salah Dueen .
Mail Id - zenithconnect@yahoo.com , zenithconnect@gmail.com
Rept No. 435 ( Zenith Connect)
Date of Activation : Approx : July-2008
Don't make Customer as a fool. Check your data base for more query and solve customer problem. because you are as customer care executive, so take care of me(customer).
date of activation is a simple record in your data base. and Activation fees was offered in whole chennai city, not only me. So, easily check that time offer in your side.
and that time airtel collected 500Rs for new connection - 250 activation + 250 deposit . But that time offered Activation fees so only i paid only Deposit amount.
Your answer is obeying to refund any payment to customer. It's not good for Airtel.
Take care.
By'
Selva.K
From: 121@airtelindia.com
To: selvaathithan@hotmail.com
Date: Sat, 2 May 2009 16:00:11 +0530
Subject: Re: 9003032100 - DEACTIVATE YOUR STUPID SERVICE | TO REQUEST OG RELASING [|BAL|9003032100|20520092888|]
Dear Mr. Selva,
Thank you for contacting Airtel.
You had expressed concern over the address verification process and disconnect the mobile number 9003032100.
We understand your concern and will work towards resolving the same.
We would like to confirm that your concern has already been registered with us and the Service Request number for the same is 27289622.
We would revert to you by 13/05/09.
Regarding the deposit:
We would like to inform you that there is no deposit available in your account and if the same is already made, we request you to kindly revert to us with the following details to proceed further.
Date of payment:
Receipt number:
Executive Mobile Number:
However, the activation fee of Rs. 250/- will not be refunded as it is a onetime charge.
We would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.
For further assistance, mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Ram J
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
---------Original Message----------
From: selvaathithan@hotmail.com
To: 121@airtelindia.com
Cc: appellate.tn@airtel.in;nodalofficer.tn@airtel.in
Sent: 02/05/2009 12:20:11
Subject: RE: 9003032100 - DEACTIVATE YOUR STUPID SERVICE | TO REQUEST OG RELASING [|BAL|9003032100|10520091896|]
Hi
I am updated my New Shifted address for Full verification not only billing Not want a verification that old address. Your Executive or you are wrongly sent that executive to old address.
Anyway i don t want reactivation with bad service operator.
I am activated this (9003032100) number with Activation fees offer time and connection taken from Zenith Connect T.Nagar. Chennai-17. That time Mr.Swaminathan is a SME Manager for Zenith Connect. I am Paid for Deposit only not activation ( Activation fees is Offer on that time) and AM worked before on Airtel -DSA BackEnd . Please Check that FACT updation clearly because am only updated that fact payment process to My Mobile Number (9003032100) .
O.kay don t make fool to customer.
I am forgot that exact activation date and fact receipt nuimber But if you make more worry in my case . Surely I can do more .
By
Selva
________________________________
From: 121@airtelindia.com
To: selvaathithan@hotmail.com
Date: Fri 1 May 2009 15:51:14 +0530
Subject: Re: 9003032100 - DEACTIVATE YOUR STUPID SERVICE TO REQUEST OG RELASING [ BAL 9003032100 10520091896 ]
Dear Mr. Selva
Thank you for contacting Airtel.
You had expressed concern over the address verification process and disconnect the mobile number 9003032100.
We understand your concern and will work towards resolving the same.
We are truly disappointed to learn that you have decided to surrender your Airtel number. We would be happy to do the best to have you as a continued member of the Airtel family.
We would like to confirm that your concern has been registered with us for the disconnection of the number and the Service Request number for the same is 27289622.We would revert to you by 13 05 09.
As per the Service Request number 27220694 we would like to confirm that the address reverifcation has been done in the address (No 6 47 East Sreet Near SR Films Padukkapath Near SR Films Padukkapath Tuticorin Tamil Nadu 628703) and we are unable to complete the formality in the given address.
However if you wish to change the billing address to Chennai we kindly request you revert to us with the complete address to initiate further action.
Regarding the deposit adjustment:
Please be informed that currently no deposit is available in your account and if the same is already made kindly revert with the following details:
Date of payment
Location
Receipt number
Executive name and contact number
The deposit payment will not be adjusted with another number as it can be adjusted with that number only and balance will be refunded to the billing address 45 days after bill generation.
However the activation fee of Rs. 250 - will not be refunded as it is an onetime charge.
We would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.
For further assistance mail us at 121@airtelindia.com mailto:121@airtelindia.com .
We value your association with Airtel.
Warm Regards
Prajesh P
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
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