What a great idea?
Keep up your great 3gen fraud of to theft customer deposit amount.
Convert customer without activation fees, after when he want refund easily, we made only activation fee not deposit. Great idea,
keep up your stupid service and fraudulent.
By
Selva
From: 121@airtelindia.com
To: selvaathithan@hotmail.com
Date: Sun, 3 May 2009 18:53:44 +0530
Subject: Re: 9003032100 - DEACTIVATE YOUR STUPID SERVICE | TO REQUEST OG RELASING [|BAL|9003032100|30520092712|]
Dear Mr. Selva,
Thank you for contacting Airtel.
As per your previous interaction, you had expressed concern over the non updation of Deposit amount for your mobile number 9003032100.
We understand your concern and will work towards resolving the same.
We wish to inform you that the payment made is for activation fee and the same is not a deposit. Please be informed that the connection would get activated only on the receipt activation fee. Hence, we are unable to process your request.
For further assistance mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards,
Sandhya S
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us? Please visit http://www.airtel.in
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
---------Original Message----------
From: selvaathithan@hotmail.com
To: 121@airtelindia.com
Cc:
Sent: 03/05/2009 17:00:34
Subject: RE: 9003032100 - DEACTIVATE YOUR STUPID SERVICE | TO REQUEST OG RELASING [|BAL|9003032100|20520092888|]
Hi
I am Paid Only for Deposit No activation Fees. Because that time Airtel offered Activation fees. If you have doubt check that Time all Action Numbers.
Connection taken from - Zenith Connect
Zenith Connect prop - Mr. Salah Dueen .
Mail Id - zenithconnect@yahoo.com zenithconnect@gmail.com
Rept No. 435 ( Zenith Connect)
Date of Activation : Approx : July-2008
Don t make Customer as a fool. Check your data base for more query and solve customer problem. because you are as customer care executive so take care of me(customer).
date of activation is a simple record in your data base. and Activation fees was offered in whole chennai city not only me. So easily check that time offer in your side.
and that time airtel collected 500Rs for new connection - 250 activation + 250 deposit . But that time offered Activation fees so only i paid only Deposit amount.
Your answer is obeying to refund any payment to customer. It s not good for Airtel.
Take care.
By
Selva.K
________________________________
From: 121@airtelindia.com
To: selvaathithan@hotmail.com
Date: Sat 2 May 2009 16:00:11 +0530
Subject: Re: 9003032100 - DEACTIVATE YOUR STUPID SERVICE TO REQUEST OG RELASING [ BAL 9003032100 20520092888 ]
Dear Mr. Selva
Thank you for contacting Airtel.
You had expressed concern over the address verification process and disconnect the mobile number 9003032100.
We understand your concern and will work towards resolving the same.
We would like to confirm that your concern has already been registered with us and the Service Request number for the same is 27289622.
We would revert to you by 13 05 09.
Regarding the deposit:
We would like to inform you that there is no deposit available in your account and if the same is already made we request you to kindly revert to us with the following details to proceed further.
Date of payment:
Receipt number:
Executive Mobile Number:
However the activation fee of Rs. 250 - will not be refunded as it is a onetime charge.
We would like to assure you that customer concerns and feedback such as these are looked at with immense criticality through the organization.
For further assistance mail us at 121@airtelindia.com.
We value your association with Airtel.
Warm Regards
Ram J
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us Please visit http: www.airtel.in
Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.
---------Original Message----------
From: selvaathithan@hotmail.com
To: 121@airtelindia.com
Cc: appellate.tn@airtel.in;nodalofficer.tn@airtel.in
Sent: 02 05 2009 12:20:11
Subject: RE: 9003032100 - DEACTIVATE YOUR STUPID SERVICE TO REQUEST OG RELASING [ BAL 9003032100 10520091896 ]
Hi
I am updated my New Shifted address for Full verification not only billing Not want a verification that old address. Your Executive or you are wrongly sent that executive to old address.
Anyway i don t want reactivation with bad service operator.
I am activated this (9003032100) number with Activation fees offer time and connection taken from Zenith Connect T.Nagar. Chennai-17. That time Mr.Swaminathan is a SME Manager for Zenith Connect. I am Paid for Deposit only not activation ( Activation fe
....Rest of the message is truncated.
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